Warranty and Return Policy
The EP filters comes with a standard 5-year warranty on most products, except EP2800 and 2900 series. The EP2800 and 2900 series are eligible for 10-year warranty. Environmental Potentials, Inc (EP) sole responsibility under this warranty will be to repair or replace, at its discretion and expense, any components in the product that are defective during the normal and proper use of the product. Improper use of the product includes, but is not limited to, incorrect voltage configuration, failure to follow the instructions and operating manuals, removing and/or altering the unit, modifying the unit unless instructed to do so by EP engineers. Warranty does not apply to normal wear and tear of the product caused by aging, negligence, mishandling, accidents, lack of maintenance, abnormal operation, improper service, improper use, unauthorized professional use, unauthorized repair, shipping handling, fire, floods and any acts of God. All warranty claims will be reviewed carefully by EP labs before making any final decision. EP warranty is not an insurance policy.
All returns must be approved by EP with an approved Return Authorization Form. All returns must be requested within 30 days on receipt of the product. Any return requested outside of 30 days will not be granted. All returns not related to a warranty claim are subject to a 20 percent restocking fee. The returns must be brand new in the box, with wires never clipped. The shipping changes on the returned products need to be paid by the purchaser. Any custom products built for the customer are NON-returnable.
EP units are sold to the world market and installed in many countries. While we know where and when the product is sold from us, we often do not necessarily know the installation locations of our filters. To protect your investment, we encourage you to register the product for warranty purposes. Registering the product for warranty purposes guarantees your 5 year warranty on the EP product line. The warranty registration form can be found here
Disclaimer: EP uses multiple data points to formulate performance validation statements. The information and recommendations published in ep2000.com or in this document are based upon the data collected through a wide range of applications across diverse environmental conditions across the world. Since the majority of these environmental conditions vary, EP cannot offer any guarantee or warranty of any kind, expressed or implied, is made with respect to the information contained hereIn. The product literature, specifications and other information are subject to periodical change without notice. EP does not hold any liability assumed for any damage resulting from the use of the information contain herein. EP took extensive care in composing its technical information, however, does not assume any responsibility for any error or omissions. EP asks all users to strictly follow the safety guidelines mentioned in their literature, along with the local, state and federal safety guidelines in handling electrical systems.